Artwork and Manuscript Issues
- What constitutes a print-ready or press-ready file?
- Image Resolution
- Resources for Customer Supplied Print Files
- How To Resubmit Your Project
- How should I format my editorial corrections?
- What is the maximum number of pages my book could have?
Shipping
- Does OnPress offer international shipping?
- Why is there such a wide gap in the date ranges of UPS shipping?
- I’m looking to do a split-delivery to two different locations. Can you do that?
- How does OnPress handle the shipment of my books?
- Does OnPress offer drop shipping?
- Are there any customs duties or charges applicable to my order if I am shipping outside of the United States?
Billing and Payments
- Can I submit my project with a purchase order?
- I'm tax exempt. How do I have the sales tax removed from my order?
- Does OnPress Book Printing offer any coupons or discounts?
- Is it possible to make an online payment using two different credit cards?
- In which states are sales taxes applied?
- What forms of payment does OnPress Book Printing allow?
General Questions
- Will I be provided with proofs of my book before it goes to print?
- Does OnPress use environmentally friendly materials?
- Does OnPress Book Printing print books with explicit content?
- Can I put a CD in the back of my book?
- Important Information about Destructive Book Scanning
- Does Onpress have a satisfaction guaranteed policy?
Log-In Support
- How do I change my address on file with you?
- How can I change my primary contact email address with OnPress Book Printing?
- How can I deactivate or shut down my account?
- What should I do if I've forgotten my username or password?
- I'm having issues accessing your website and the error code 1020 is appearing.